Refund policy

 

PURVEYCE Shipping & Return Policy:

Introduction

Thank you for purchasing from purveyce.us. We hope you are happy with your purchase. You can return the products if there are reasons related to the return policy

We bear all returns in cases of product damage, loss, theft, incorrect shipping on our part, or repeated payment for a single purchase. We do not return due to customer remorse or unwillingness after ordering. If you do not have a card, we are happy to deal with you through bank payment and any use of a payment card that is not in your name will stop dealing with you and the card. Please Read the return policy in full detail so that you are always reassured and happy to deal with us

We do not sell our products outside the United States of America for groceries, personal care products, and home care, and we do not ship to any country outside it. We do not ship to the states of Hawaii, Alaska or Puerto Rico. We may do so in very special cases without obligating the PURVEYCE.US store.


PURVEYCE.US UNIFIED STORE POLICY

Effective: November 3, 2025

PANEL 1: SHIPPING & GUARANTEES

"The Fast & Fair Deal!"

  • 100% ORIGINAL: We only sell authentic American and International brands.

  • WARRANTY: Manufacturer's warranty only—no extra store warranties.

  • ACCURACY: You provide the address; we provide the speed. Please double-check your data!

  • TIMELINES:

    • Processing: 2 to 4 Business Days.

    • Delivery: 5 to 8 Business Days.

  • THE SHIPPING SCALE (Fixed Rates):

    • 0–1 lb: $5.95 | 1–5 lbs: $9.95 | 5–10 lbs: $14.95

    • 10–20 lbs: $19.95 - $24.95 | 20–30 lbs: $26.95 - $28.95

    • 30–50 lbs: $32.95 - $42.95 | Over 50 lbs: $52.95

  • HEAVY LOADS: For orders over 30 lbs, actual shipping rates apply.

  • NO P.O. BOXES: We do not ship to P.O. Boxes. No exceptions!

PANEL 2: THE RETURN RULES (CRITICAL!)

"Stop! Read This Before Returning!"

[🚨 THE MANDATORY PROOF RULE 🚨] To file a claim for damage or a wrong item, you MUST provide:

  1. PHOTOS OF THE DAMAGE: Clear shots of the defect.

  2. PHOTO OF THE LABEL: Must clearly show the Tracking Number.

  3. PHOTO OF THE PACKAGE: The original box and UPC barcode. — WITHOUT THESE PHOTOS, YOUR CLAIM IS DENIED! —

  • NO REMORSE RETURNS: We do not accept returns if you change your mind.

  • HEALTH SAFETY: Food, drinks, supplements, and opened cosmetics are NON-RETURNABLE.

  • THE DEADLINES:

    • Perishables: Report within 24 HOURS.

    • Specific Grocery: Report within 15 DAYS.

    • Standard Items: Request RMA within 30 DAYS.

  • FEES: A 25% Restocking Fee applies to all approved returns.

  • NON-REFUNDABLE: Original payment processing fees are deducted.

PANEL 3: SECURITY & FRAUD PROTECTION

"Safe & Secure Shopping for All!"

  • TALK TO US FIRST: You must contact the Store to resolve issues before calling your bank for a Chargeback.

  • FRAUD ALERT: Unjustified Chargebacks (Friendly Fraud) will incur Administrative Fees.

  • STOLEN CARDS: Report within 3 DAYS of purchase with an official bank notice.

  • OUR PROMISE: We fulfill in 7 days and track in 10 days to keep your shopping safe.

  • LAW: Governed by the laws of the State of Wyoming, USA.

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